Orders & Payments
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, and ZipPay (get now, pay later).
Can I use ZIPPAY?
Shop now, pay later in-store with ZipPay!
Getting started is simple and takes just a few minutes. Head over to the ZipPay website to sign up and receive approval for up to $1,000 almost instantly. You can choose to pay weekly, fortnightly, or monthly—whatever works best for you.
Can I use a discount code on my order?
Yes! Just enter your promo code at checkout. Make sure it’s valid and meets any promo terms.
How do I track my order?
We’ll send you a tracking link via email as soon as your order is shipped.
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Shipping & Delivery
Do you offer free shipping?
Yes, free standard shipping on all Australian orders over $99,00.
When will my order arrive?
- Metro areas: 1–3 business days
- Regional/remote: 3–6 business days, orders are dispatched the same day if you placed before 1pm (AEST), Monday to Friday.
- Orders placed on weekends or public holidays will be processed the next business day.
Can I pick up my order in person?
Yes! Click & Collect is available. Once your order is placed, we’ll send you a message to confirm the day and time for collection.
Pickup in Neutral Bay.
Pickup hours: Monday to Friday, 8 AM – 5 PM
Can I pick up my order in person?
Yes! Click & Collect is available. Once your order is placed, we’ll send you a message to confirm the day and time for collection.
Pickup in Neutral Bay.
Pickup hours: Monday to Friday, 8 AM – 5 PM
Returns & Refunds
Can I return a product if I change my mind?
Yes, you can return unopened and unused products within 14 days of purchase for a refund or store credit. Items must be in original condition and packaging.
Can I return a product if I’ve already opened it?
We may accept opened products, but each return will be assessed individually to understand the reason for return. If approved, we’ll offer a refund, store credit, or exchange based on the situation.
How do I request a return?
Contact us at support@anywhey.com.au with your order number, details, and reason for return. Our team will guide you through the process.
Do you cover return shipping costs?
Return shipping is the responsibility of the customer, unless the item is faulty or an error was made on our part.